Frequently asked questions, find your answers here!

What does alternative proteins mean?

Alternative proteins are plant-based and food-technology alternatives to traditional animal protein. They include food products made from plants (for example, grains, legumes and nuts), fungus (mushrooms), algae, insects and even cultured (lab-grown) meat.

Nature’s HUG™ key alternative protein is the protein NH + and is quite unique and innovative.  It has an amino acid profile similar to chicken thus offering complete nutritional and protein values needed by both dogs and cats while generating much less GHG’s emissions during its lifecycle. 

to learn more about Nature’s HUG™ Sustainable Alternative Protein.

Are Nature’s HUG™ alternative proteins suitable for my cat?

Absolutely! Our alternative protein, with its amino acid profile similar to chicken, provides a complete and balance protein diets to cats so then can enjoy a long, healthy and happy life! 

Plus, we have also added taurine to all our recipes, which is an additional important amino acid to support the feline metabolic process. 

Click here to learn more about Nature’s HUG™ Sustainable Alternative Protein.

What are the benefits of a Grain-Free diet?

The two main benefits of our Nature’s HUG™ Grain-Free diets are a significant risk reduction of your pet developing allergies, and sturdier, more regular stools, making the job of picking up after your pets much easier.

Click here to learn more about Nature’s HUG™ Grain-Free diets.

What are the benefits of a GMO-Free Diet?

The key advantages of a GMO-Free Diet is that the pets benefit from a more natural and fresher food, and it’s much better for the environment.

Click here to learn more about Nature’s HUG™ GMO-Free Diets.

Are insects used in your formulas?

No, we do not have insects in our formulas.

Where do the ingredients contained in Nature’s HUG™ come from?

We ensure the quality and safety of our ingredients by subjecting our suppliers to a rigorous accreditation process. Our Nature's HUG™ formulas primarily use ingredients sourced from North America, with a focus on proximity to our manufacturing facility in Ontario to further reduce our carbon footprint. By sourcing locally, we also support the local economy.

In your ingredients list, what does ‘’natural flavor’’ means?

We add a natural flavor to our Nature's HUG™ formulas using a yeast extract to enhance their palatability. This ingredient is entirely natural and has a low fat content, high fiber content, and high protein content.

Does Nature’s HUG™ contains artificial flavors or preservatives like Ethoxyquin?

Our Nature's HUG™ recipes do not contain any artificial flavors, fillers, or preservatives such as Ethoxyquin. We only use entirely natural ingredients in our products.

How do I transition my pet to a Nature’s HUG™ diet?

To transition your pet to Nature's HUG™ pet food, it is essential to do so gradually. Begin by feeding your pet a mixture of 80% of their old food and 20% of Nature's HUG™ food. Over the next 7 to 10 days, gradually increase the proportion of Nature's HUG™ food until it constitutes 100% of your pet's diet. This approach will help your pet's digestive system adjust to the new food and minimize any potential gastrointestinal upset.

How do I know how much food I have to feed my pet?

Please, simply refer to the feeding guideline table located on the side of your Nature’s HUG™ bag.

Nature’s HUG™’s recipes have been formulated to meet the nutritional levels established by AAFCO. What exactly is AAFCO?

The Association of American Feed Control Officials (AAFCO) is a voluntary membership organization that has been regulating the sale and distribution of animal feeds and animal drug remedies since 1909. They are responsible for providing nutritional adequacy statements on pet food labels, monitoring feed for livestock, defining animal feed ingredients, providing guidelines for feed testing and nutrient profiles, and other tasks related to animal feeds.

AAFCO's presence is vital because it prevents the pet food industry from being bogged down with 50 different sets of state regulations that conflict with federal regulations.

Nature's HUG™ exceeds AAFCO's pet food regulations, which means that our recipes are nutritionally complete and balanced for the specific life stages of dogs and cats.

What is the Nature’s HUG™ bag shelf life?

All our Nature’s HUG™ products have a shelf life of 18 months. You can find the expiry date (BB / Best before date) printed on the bags.

How about storage of my Nature’s HUG™ bag?

For optimal preservation conditions, please always store and keep your Nature’s HUG™ bag sealed, in a shaded, cool and dry place.

Are the Nature’s HUG™ kibbles still good past the expiry date?

We guarantee the freshness of our Nature's HUG™ products until the expiration date printed on the bags. After this date, we cannot confirm whether the product can be consumed safely by your pet. Over time, the likelihood of some products becoming rancid increases, and the potency of vitamins and minerals may decrease, resulting in reduced palatability and performance of the food.

Therefore, we do not recommend serving our Nature's HUG™ pet food beyond the expiration date, as it may pose a risk to your pet's health and well-being.

Are your Nature’s HUG™ bags resealable?

Absolutely, all of our Nature's HUG™ bags are equipped with a resealable feature that helps to preserve the freshness of the kibbles for the entirety of the product's shelf life. Our packaging is crafted with high-quality materials, and it has been specifically designed to maintain the freshness of the food.

You can leave the food in its original bag without any concerns, as the packaging is well-suited to the task of preserving the kibble's freshness. However, if you would like to transfer the food to another sealed container, you are free to do so. It is not necessary to make an additional purchase, as the original bag is perfectly adequate.

I am a retailer interested in bringing in Nature’s HUG™ products into my store, how do I proceed?

It will be our pleasure welcoming you to our community as a valued Nature’s HUG™ Retailer. 

Simply contact us today and we will gladly assist you with the next steps.

I am a Breeder, do you have a specific program for me?

Yes! We do have a Nature’s HUG™ Breeder Program available for you! 

Please contact us for more program details.

What is your ‘’Satisfaction Guaranteed’’ Policy?

Our "Satisfaction Guaranteed" policy is designed to provide you with peace of mind when purchasing Nature's HUG™ products. While we firmly believe that our products are of the highest quality and performance, we understand that there may be times when you need to return a product.

If you are not completely satisfied with our product for any reason, you may return it to your local retailer with your sales receipt within 30 days of purchase. Whether your pet did not enjoy the formula, or you are simply not 100% satisfied with your purchase, we offer the following options:

  • A full refund
  • An exchange for another product of equal or lesser value

Our satisfaction guaranteed policy covers two scenarios:

  • The return of an intact bag (unopened)
  • The return of an open bag, with more than half of its contents remaining, in its original packaging

If you have any questions or concerns about our policy, please do not hesitate to contact us. We want to ensure that you are completely satisfied with your experience with Nature's HUG™.