Frequently asked questions, find your answers here!

What does alternative proteins mean?

Alternative proteins are plant-based and food-technology alternatives to traditional animal protein. They include food products made from plants (for example, grains, legumes and nuts), fungus (mushrooms), algae, insects and even cultured (lab-grown) meat.

Nature’s HUG™ key alternative protein is the proteinNH + and is quite unique and innovative.  It has an amino acid profile similar to chicken thus offering complete nutritional and protein values needed by both dogs and cats while generating much less GHG’s emissions during its lifecycle. 

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here
to learn more about Nature’s HUG™ Sustainable Alternative Protein.

Are Nature’s HUG™ alternative proteins suitable for my cat?

Absolutely! Our alternative protein, with its amino acid profile similar to chicken, provides a complete and balance protein diets to cats so then can enjoy a long, healthy and happy life! 

Plus, we have also added taurine to all our recipes, which is an additional important amino acid to support the feline metabolic process. 

Click here to learn more about Nature’s HUG™ Sustainable Alternative Protein.

What are the benefits of a Grain-Free diet?

The two main benefits of our Nature’s HUG™ Grain-Free diets are a significant risk reduction of your pet developing allergies, and sturdier, more regular stools, making the job of picking up after your pets much easier.

Click here to learn more about Nature’s HUG™ Grain-Free diets.

What are the benefits of a GMO-Free Diet?

The key advantages of a GMO-Free Diet is that the pets benefit from a more natural and fresher food, and it’s much better for the environment.

Click here to learn more about Nature’s HUG™ GMO-Free Diets.

Where do the ingredients contained in Nature’s HUG™ come from?

Our suppliers are subjected to the most diligent accreditation process to guarantee the quality and safety of their ingredients. The ingredients used in our Nature’s HUG™ formulas mainly comes from North America. Proximity is taken into account in order to reduce our carbon footprint even more, so most of our ingredients are locally sourced in Ontario, close to our manufacturing facility. Local economy is also encouraged along the way!

In your ingredients list, what does ‘’natural flavor’’ means?

The natural flavor added to our recipes is simply a yeast extract which enhance the palatability of our Nature’s HUG™ formulas.  It is a totally natural ingredient, very low in fat, rich in fiber, and high in protein content.

Does Nature’s HUG™ contains artificial flavors or preservatives like Ethoxyquin?

No. Nature’s HUG™ recipes do not contain artificial flavors, fillers or preservatives like Ethoxyquin. All our ingredients are entirely natural.

How do I transition my pet to a Nature’s HUG™ diet?

The switch needs to be gradual. Start the transition by feeding your pet a mixture containing 80% of the old food and 20% Nature’s HUG™. Then, over the next 7 to 10 days, gradually increase the proportion of Nature’s HUG™ pet food until the transition is complete.

How do I know how much food I have to feed my pet?

Please, simply refer to the feeding guideline table located on the side of your Nature’s HUG™ bag.

Nature’s HUG™’s recipes have been formulated to meet the nutritional levels established by AAFCO. What exactly is AAFCO?

AAFCO is the Association of American Feed Control Officials. This organization has been around since 1909. They are a voluntary membership association of local, state and federal agencies charged by law to regulate the sale and distribution of animal feeds and animal drug remedies.

They are probably best-known for providing the nutritional adequacy statements on pet food labels but they also monitor feed for livestock, write definitions for animal feed ingredients, provide guidelines for feed testing and nutrient profiles, and other things related to animal feeds.

Although AAFCO is a voluntary membership organization, if they didn’t exist the pet food industry would be snarled with 50 sets of divergent state regulations in conflict with federal regulations.

Nature’s HUG™ is meeting AAFCO’s pet food regulations, meaning that our recipes are complete and balanced nutritionally for dogs and cats particular life stages.

What is the Nature’s HUG™ bag shelf life?

All our Nature’s HUG™ products have a shelf life of 18 months. You can find the expiry date (BB / Best before date) printed on the bags.

How about storage of my Nature’s HUG™ bag?

For optimal preservation conditions, please always store and keep your Nature’s HUG™ bag sealed, in a shaded, cool and dry place.

Are the Nature’s HUG™ kibbles still good past the expiry date?

We guarantee the freshness of our Nature’s HUG™ products until the expiry date printed on the bags only. 

After this date, we are unable to confirm if the product can be consumed without risk to your pet’s health, or not.

As time goes by, the likelihood that some products may become rancid increase.  Also, the vitamins and minerals potency may decrease, and taste may also be altered over time, reducing palatability and performance of the food.

Therefore, we do not recommend to serve our Nature’s HUG™ pet food beyond the expiry date.

Are your Nature’s HUG™ bags resealable?

Yes, all our bags are resealable, which help preserve the freshness of the kibbles throughout the entire shelf life of the products.

Made of high quality material, our Nature’s HUG™ packaging has been specifically designed to maintain food freshness. You can therefore leave it in its original bag without worry. 

However, if you absolutely want to transfer the food into another sealed container, you are free to do so, but know that it is not necessary.  No need to make an additional purchase, the original bag is perfectly adequate.

I am a retailer interested in bringing in Nature’s HUG™ products into my store, how do I proceed?

It will be our pleasure welcoming you to our community as a valued Nature’s HUG™ Retailer. 

Simply contact us today and we will gladly assist you with the next steps.

I am a Breeder, do you have a specific program for me?

Yes! We do have a Nature’s HUG™ Breeder Program available for you! 

Please contact us for more program details.

What is your ‘’Satisfaction Guaranteed’’ Policy?

What is your ‘’Satisfaction Guaranteed’’ Policy?

The levels of quality and performance of Nature’s HUG™ are simply outstanding.  However, we do understand that for different reasons, you may want to return one of our product. This is why we’ve put in place a worry-free satisfaction policy.

If you are not fully satisfied with our product, please return it to your local retailer, with your sales receipt, within 30 days of purchase.

If your pet does not like the formula, is inconvenienced, or you are simply not 100% satisfied, you can:

Obtain full refund or exchange the product for another one of equal or lesser value.

Our satisfaction guaranteed policy covers the following two (2) situations:

Return of intact bag (unopened);

Return of open bag, in its original packaging with more than half of its content.

Should you have any interrogations, or issues with our policy at store level, please do not hesitate to contact us.